🛡️ 1. Warranty Policy
We stand behind the quality of our gaming hardware and accessories. Warranty claims depend on whether the product carries an Official GameSource Store Warranty.
There is no Official Manufacturer Warrnty in Pakistan as Playstation , Xbox and Nintendo do not officially operate in Pakistan.
Provided directly by GameSource. We inspect, repair, or replace eligible defective products at our fulfillment facility.
- Consoles : Game Source Official Warranty
- Controllers & Accessories: 7-Day GameSource Warranty
- What’s Covered: Internal component failures, manufacturing defects, unprovoked power loss, and factory hardware glitches.
- What’s Excluded: Physical drops, liquid damage, power surges/burns, unauthorized repairs, modified firmware, and broken warranty seals.
- Send your invoice and a video clip of the hardware defect to customerservice@gamesource.pk. or 03442463938
- Once approved, ship or drop off the item at our main service location.
- Our technical team will inspect the item within 1 to 3 business days and process repair, replacement, or store credit.
🔄 2. Returns & Exchanges
If you are not completely satisfied with your physical purchase or ordered the wrong item, you may request a return or exchange under the following terms:
- Time Limit: Return or exchange requests must be filed within 7 days of delivery.
- Condition Requirements: Items must be completely unopened, unused, and sealed in original factory packaging with all security stickers intact.
- Change of Mind: Accepted for sealed physical goods only. Return shipping fees will be paid by the customer.
🚚 3. Shipping & Delivery
We deliver across Pakistan using reliable courier partners (TCS, Leopard, M&P) to ensure safe delivery of your gaming gear.
Delivered directly to your registered email address and account dashboard.
Flat rate fee of Rs. 500
- Same-Day / Express Delivery: Available in select major cities (Express fee applies).
- Order Tracking: A tracking number will be whatsapp or emailed to you immediately after dispatch.
📍 4. Contact Us
Have questions about an order, warranty claim, or shipping status? Reach out to our customer support team:
Shop # 81-87, Hashmi Market, Abdullah Haroon Road , Saddar
+92 344 2463938
customerservice@gamesource.pk
Monday – Saturday
12:00 AM – 9:00 PM (PKT)
